What I did:

  • Interacted with managers from different departments to identify key functional needs;
  • Conducted quantitative research and usability tests with couriers;
  • Developed and designed the entire application concept;
  • Developed a design system based on material design 3;
  • Presented and defended my solutions to stakeholders, product teams, and developers;
  • Conducted a final design review of the test version of the application;
  • Devised incentive mechanisms for couriers based on orders;
  • Designed a smart routing functionality that increased order fulfillment speed by 28%.